A £30 booking fee is required to secure all bookings and is deducted from the final groom price. Booking Fees are non-refundable where cancellations are made with less than 48 hours' notice.
A £30 rolling booking fee is required to secure all bookings. This booking fee is not deducted from your groom fee but instead rolls forward to secure your next appointment.
Payment
Payment is due in full upon collection of your cat and must be received before your cat is released.
Accepted payment methods include:
Cash
Card
Bank Transfer
Late Payment
Where payment is not received on the day of the appointment, a discretionary administration fee may be added.
Outstanding balances may result in refusal of future appointments until the balance has been settled.
Cancellation
A minimum of 72 hours’ notice is required to cancel an appointment.
Cancellations made with less than 72 hours’ notice will result in the loss of your booking fee and the full cost of the scheduled groom becoming payable.
Cancellation Notice Period
Where a cancellation notice period is stated in these Terms and Conditions, this is calculated using the salon’s published opening hours rather than calendar time.
Periods during which the salon is closed, including bank holidays and advertised closures, do not count towards the notice period.
Rescheduling
Appointments may be rescheduled with at least 48 hours’ notice.
Requests made with less than 48 hours’ notice will be treated as a cancellation.
Late Arrival
Please arrive at your scheduled appointment time.
Appointments delayed by more than 15 minutes may need to be cancelled or shortened.
Cancellation charges may apply.
Missed Appointments (No-Shows)
Failure to attend an appointment without notice will result in the full groom fee becoming payable.
Repeated no-shows may result in refusal of future bookings.
Your Responsibility Before Handover
You remain responsible for your cat’s safety, behaviour and wellbeing until your cat has been formally handed over to the groomer.
Cats must remain securely contained in a suitable carrier until instructed otherwise.
The salon accepts no responsibility for injury, escape or loss before handover or after your cat has been returned to you.
Arrival and Collection Safety
Owners are responsible for ensuring all doors and gates are securely closed when entering and leaving the salon.
Cats must not be removed from their carrier until instructed by a member of staff.
Owners are responsible for ensuring their carrier is secure, suitable and in good condition.
Late Collection
Cats must be collected at the agreed collection time.
Late collection will incur a charge of £5 per 15 minutes.
Repeated late collection may result in refusal of future appointments.
Early Drop-Off
Early drop-off is by prior arrangement only.
Unarranged early arrivals may be refused.
Health of Your Cat
Cats presented for grooming must be fit and well.
Owners must inform the salon of:
illnesses
medication
allergies
pregnancy
recent surgery
mobility issues
behavioural concerns
veterinary treatment
contagious conditions
The salon reserves the right to refuse or discontinue grooming where doing so is in the interests of the cat’s welfare or safety.
Vaccinations & Infectious Disease
Although vaccinations are not mandatory, cats should be in good health and free from contagious diseases.
Cats showing signs of illness, including cat flu, ringworm, vomiting, diarrhoea or other infectious conditions, must not attend their appointment.
Appointments may be refused where there is a risk to other cats or staff.
Fleas & Parasites
Cats must arrive free from fleas, ticks and other visible parasite infestations.
If parasites are discovered during grooming:
the groom may be stopped
a salon cleaning fee of £20 will apply
future appointments may require proof of treatment
Behaviour & Stress
Cats may become anxious or stressed during grooming.
If your cat displays behaviour that places itself or the groomer at risk, the groom may be modified or stopped.
Charges will still apply for work already completed.
The salon reserves the right to refuse future appointments where handling cannot be carried out safely.
Sedation
The salon does not sedate cats.
If sedation is required for grooming, this must be carried out under the supervision of your veterinary surgeon.
Matting
Coat condition is assessed before grooming.
Severely matted coats may require clipping short on welfare grounds.
An additional matting fee from £35 may apply.
Heavy matting may conceal:
wounds
skin infections
bruising
parasites
lumps
skin irritation
These conditions may only become visible once the coat has been removed.
The salon cannot accept responsibility for pre-existing conditions hidden beneath a matted coat.
Lion Clips & Coat Regrowth
Where a lion clip or full body clip is requested or required, owners acknowledge that coat regrowth varies between cats.
The salon cannot guarantee coat colour, texture, thickness or regrowth time following clipping.
Nail Trimming
Every reasonable care is taken when trimming nails.
Due to movement and the anatomy of the nail, accidental quicking may occasionally occur despite appropriate handling.
Grooming Risks
Grooming involves the use of clippers, scissors, dryers, brushes, bathing equipment and handling techniques.
Despite every reasonable precaution, minor accidental injuries may occasionally occur including:
small nicks
clipper irritation
nail quicking
stress-related reactions
Should any incident occur, appropriate first aid will be administered and you will be informed as soon as reasonably possible.
Senior & Higher Risk Cats
Extra care is taken when grooming elderly, medically compromised or brachycephalic cats.
Examples include:
Persian
Exotic Shorthair
British Shorthair
Burmese
The salon may shorten, modify or decline grooming where continuing may compromise the cat’s welfare.
Emergency Veterinary Treatment
Should emergency veterinary treatment become necessary, reasonable attempts will be made to contact you first.
Where delay could compromise your cat’s welfare, you authorize the salon to seek veterinary treatment on your behalf.
Owners remain responsible for veterinary costs unless treatment is required due to proven negligence by the salon.
Liability
Every reasonable care is taken whilst your cat is in our care.
The salon cannot accept responsibility for:
undisclosed medical conditions
pre-existing illness
stress-related illness
age-related complications
reactions to grooming
conditions concealed beneath matting
events beyond our reasonable control.
Nothing within these Terms excludes liability where such exclusion is prohibited by law.
Photography
Photographs may be taken before, during or after grooming for:
grooming records
insurance purposes
documenting coat condition
With your permission, photographs may also be used for marketing, social media or the salon website.
General Salon Etiquette
All cats must arrive and leave the salon in a secure carrier.
Owners are responsible for ensuring carriers are secure and suitable for transport.
Children must remain supervised at all times.
Please park respectfully and avoid obstructing neighbouring properties or access routes.
Owners must remain contactable throughout the appointment in case urgent decisions regarding their cat’s welfare are required.
Complaints & Feedback
Any complaint must be submitted in writing within 72 hours of the appointment.
Supporting photographs or veterinary evidence should be provided where appropriate.
Complaints made via social media will not be accepted.
Where appropriate, the salon may offer a re-groom, credit or partial refund at its discretion.
Data Protection
Personal information is processed in accordance with UK data protection legislation.
Client information is used solely for providing grooming services, maintaining records and communicating about appointments.
Agreement
By booking an appointment, you confirm that you have read, understood and agree to these Terms and Conditions.
You also confirm that all information you have provided regarding your cat’s health, behaviour and medical history is accurate and complete to the best of your knowledge.
